Frequently Asked Questions
Everything you need to know about shopping with Remus Uomo.
What are your delivery options and timeframes?
We offer standard and express shipping. Standard delivery typically takes 3-5 business days, while express delivery arrives within 1-2 business days. All orders are tracked for your peace of mind.
How do I return an item for a refund?
You can return any unworn items in their original packaging within 28 days of receipt. Simply use our online returns portal to generate a label and drop your package at a designated collection point.
How do I ensure I choose the correct size?
Each product page features a detailed size guide. Our tailoring is generally available in Slim, Tapered, and X-Slim fits; we recommend checking your chest and waist measurements against our charts for the perfect fit.
What payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express. We also offer digital wallet options like Apple Pay, Google Pay, and 'Buy Now, Pay Later' services via Klarna.
Can I amend or cancel my order after it has been placed?
To ensure fast delivery, we process orders quickly. You can cancel or change your order within 30 minutes of placement by contacting our customer service team. After this window, you will need to follow our returns process.
Are your products available for international shipping?
Yes, we ship to a wide range of international destinations. Shipping costs and delivery times vary by country and will be calculated automatically at the checkout stage.